Privacy Policy

iHoster.net ("iHoster," "we," "us," or "our") provides web hosting, email hosting, reseller hosting, VPS hosting, WordPress hosting, and dedicated server services to customers worldwide. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices and rights available to you.

Because we serve customers globally, this Policy is written to reflect general data protection principles (including those found in the UK/EU GDPR and other applicable frameworks) as well as our own operational practices. Where local law grants you additional or different rights, that local law will apply to you.

This Policy covers the following categories of individuals:

We collect information: (a) directly from you, such as when you sign up, place an order, or contact support; (b) automatically, through cookies, log files, and similar technologies as you use our Site and Services; and (c) from third parties, such as payment processors, identity-verification providers, or publicly available registries.

• Performance of a Contract: To set up, provide, bill for, and support the Services you purchase.
• Legitimate Interests: To secure our network, prevent abuse, improve Services, and analyze stats.
• Legal Obligation: To comply with applicable laws, court orders, and lawful authority requests.
• Consent: For marketing communications and optional features (withdrawable anytime).

We do not use your personal information for any purpose beyond these without informing you, and we do not sell your personal information to unaffiliated third parties.

We use the information described above to: provide, operate, and maintain the Services; process orders, billing, and payments; verify identity and prevent fraud; respond to support requests; monitor and improve network performance and security; communicate service, billing, and security notices; and, where you have consented, send marketing communications.

Our Site uses cookies and similar technologies to operate correctly, remember your preferences, and understand aggregate usage of the Site. You can control cookies through your browser settings; disabling certain cookies may affect the functionality of the Site or your Client Area.

We may share personal data with:

• Service Providers & Partners: Payment processors, KYC providers, data-center operators, and CRM support desk tools.
• Affiliated Companies: Entities within our group of hosting brands for internal administration.
• Legal & Regulatory Authorities: When required to comply with law, subpoena, or protect safety and property.
• Successors: In connection with a merger, acquisition, or asset sale.

We remain accountable for third-party processing and do not disclose personal information for third-party marketing.

As a global provider, we may transfer, store, and process personal data in countries other than your own, including in facilities operated by our infrastructure partners. Where we transfer personal data out of the UK or EEA, we take steps to ensure adequate protection, such as standard contractual clauses and adequacy decisions.

To protect our network and customers from fraud, certain Services require identity verification ("KYC") before or shortly after signup. If you are unable to complete KYC verification, refund eligibility depends on your original payment method, as set out in our Terms of Service / Refund Policy at signup. Please refer to that policy, or contact billing support, for the specific terms that apply to your payment method.

We use administrative, technical, and physical safeguards designed to protect personal data against loss, misuse, and unauthorized access, alteration, or disclosure, including encryption (such as SSL/TLS) for data in transit and access controls for data at rest. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to provide the Services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Client Area account information is generally retained for a limited period after account closure to meet these obligations, after which it is deleted or anonymized, unless a longer retention period is required by law.

Subject to applicable law, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict certain processing; request a copy of your data in a portable format; and withdraw consent where processing is based on consent.

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised Policy on this page with an updated Effective Date. We encourage you to review this Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

If you are located in the UK or EEA and believe we have not adequately resolved your concern, you may also have the right to lodge a complaint with your local data protection authority.